Terms of Use

1. Scope

The Services are only for use by residents of the United States, aged 18 or older and of the age of majority in their jurisdiction of residence. Certain Services are also only for use by prospective and current customers of products or services offered by STUDIO R LLC, current and prospective investors, or media groups. Your use of the Services on behalf of a STUDIO R LLC customer constitutes your acknowledgement that you have the legal authority to bind yourself or any third party you represent to, and your acceptance of, these Terms. You may not use or access the Services if you do not meet the requirements for use or if you do not agree to these Terms.

From time to time we may update the Services and these Terms. Your use of any Services after we post any changes to the Terms constitutes your agreement to those changes. You agree to review these Terms periodically to ensure that you are familiar with the most recent version. STUDIO R LLC may, in its sole discretion, and at any time, discontinue any of the Services or any part thereof, with or without notice, or may prevent your use of the Services with or without notice to you. You agree that you do not have any rights in the Services and STUDIO R LLC will have no liability to you if any Services (in whole or in part) are discontinued or your ability to access the Services is terminated.

2. Privacy Policy

Use of the Services is governed by STUDIO R LLC's Privacy Policy (found here: Privacy Policy). Your use of the Services signifies your agreement to the Privacy Policy.

3. Additional Terms; SMS Terms; STUDIO R LLC Customer Agreement

Depending on your relationship to STUDIO R LLC and the STUDIO R LLC Services you are using, there may also be additional terms, conditions, and agreements that apply to your use of the Services. For example, there may be certain agreements in place between STUDIO R LLC and your employer (collectively, "Customer Agreement") that also apply to your use of the Services. If you are using the Services in the course of your employment, your employer may have additional requirements that apply to you. In the event of any conflict between the Customer Agreement, those additional terms, and these Terms, these Terms will control.

SMS Terms

The Services may enable you to sign up to receive automated text messages from STUDIO R LLC or related entities (i.e., an insurance carrier, a third-party administrator, or a repair shop). These messages may be informational in nature (i.e., for things like appointment reminders and status updates), among other types of messages. An insurance carrier, third-party administrator, or repair shop may also send a text message to you (e.g., about your appointment or to start a video chat), if that is your preferred method of communication. You are not required to sign up for text messaging in order to use the Services.

Recipients of text messages can opt out at any time by texting or replying STOP to the corresponding short code. We will send a message confirming an opt out. Recipients can also text HELP for help or reach out to legal@studiorllc.com. Not all wireless or mobile carriers are covered, and these carriers are not liable for delayed or undelivered messages. Message and data rates may apply, and the message frequency may vary. STUDIO R LLC's use of personal information in connection with text message programs is also governed by STUDIO R LLC's Privacy Policy (found here: Privacy Policy).

These Terms, the Privacy Policy, and the Customer Agreement, along with the SMS terms and any other terms or legal notices published by STUDIO R LLC on the Services, shall constitute the entire agreement between you and STUDIO R LLC regarding the Services and your use of the Services. Provisions in these Terms that by their nature are intended to survive termination or expiration of these Terms, shall so survive.

4. Site Rules and User Content

These Terms apply whenever you use or access the Services. You solely are responsible for User Content that you upload, publish, display, link to, or otherwise make available (hereinafter, "post") on this Site. For purposes of these Terms, "User Content" means any communications, images, sounds, and all the material, data, and information that you or that other users post, including, without limitation, any comments. You agree that STUDIO R LLC is only acting as a passive conduit for your online distribution and publication of your User Content. Your permission to use the Services is conditioned upon the Use Restrictions and the Posting and Conduct Restrictions below.

5. Use Restrictions

You will only use the Services for your own personal, non-commercial purposes and in accordance with these Terms. Use for any other purpose is strictly prohibited. You agree that you will not under any circumstances:

• Post any information that is abusive, obscene, defamatory, libelous, harassing, vulgar, sexually explicit, or inappropriate with respect to race, gender, sexuality, ethnicity, or other intrinsic characteristic;
• Post content that contains confidential or private information—for example, a person's financial, medical, or personnel file information or a company's trade secrets;
• Post content that is unrelated to STUDIO R LLC's products or services, or is clearly false or misleading;
• Use the Services for any unlawful purpose or for the promotion of illegal activities (including, without limitation, any laws regarding the export of data or software to and from the United States or other countries);
• Use another user's account;
• Provide false or inaccurate information when registering an account;
• Use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of content;
• Interfere or attempt to interfere with the proper functioning of the Services;
• Make any automated use of the system, or take any action that STUDIO R LLC deems to impose or to potentially impose an unreasonable or disproportionately large load on STUDIO R LLC's servers or network infrastructure;
• Bypass any robot exclusion headers or other measures STUDIO R LLC takes to restrict access to the Services or use any software, technology, or device to scrape, spider, crawl, or harvest or manipulate data;
• Use the communication systems provided by or contacts made on the Services for any commercial solicitation purposes; and
• Publish, post, upload, transmit, or link to malicious content intended to damage or disrupt STUDIO R LLC's or another user's browser or computer.

Posting and Conduct Restrictions:

The following rules pertain to User Content. By transmitting and submitting any User Content while using or accessing the Services, you agree, represent, and warrant as follows:

• You will comply with these Terms, including the above use and content restrictions;
• You are solely responsible for your account and the activity that occurs while signed in to or while using your Services account;
• You own or have the necessary licenses, rights, permissions, and consents to use and authorize STUDIO R LLC to use any User Content submitted by you to the Services;
• You will not submit User Content or other content that is copyrighted or subject to third-party proprietary rights, including privacy, publicity, trade secret, etc., unless you are the owner of such rights or have the appropriate permission from the rightful owners to specifically submit such content to the Services; and
• You hereby affirm STUDIO R LLC has the right to determine whether any of your User Content submissions comply with these Terms, remove any and/or all of your submissions, and terminate your account with or without prior notice.

STUDIO R LLC takes no responsibility and assumes no liability for any User Content that you or any other user or third party post or send over the Services. You understand and agree that any loss or damage that occurs as a result of the use of any User Content that you make available or access through your use of the Services is solely your responsibility. STUDIO R LLC is not responsible for any public display or misuse of your User Content. STUDIO R LLC does not and cannot pre-screen or monitor all User Content. However, at STUDIO R LLC's discretion, STUDIO R LLC or technology that STUDIO R LLC employs may monitor and/or record your interactions with this Site. Though STUDIO R LLC strives to enforce its Terms, you may be exposed to content that is inaccurate or objectionable. STUDIO R LLC reserves the right, but is not obligated, to limit or deny a user's access to the Services or take other appropriate action if a user violates these Terms. STUDIO R LLC does not endorse, verify, evaluate, or guarantee any information provided by users and nothing shall be considered as an endorsement, verification, or guarantee of any User Content. You shall not create or distribute information, including but not limited to advertisements, press releases, or other marketing materials, or include links to any sites which contain or suggest an endorsement by STUDIO R LLC without the prior review and written approval of STUDIO R LLC. Unauthorized use may result in criminal and/or civil prosecution under federal, state, and local law.

Video and Photos:

Some of our Services are designed to allow you, as a consumer, to utilize video, live, text, and other chat communications features, including to allow an insurance carrier (or its third-party administrator, agent, or representative) (collectively, an "insurance carrier") to capture, record, and transmit files, photos, or videos (which may be of you and/or of a damaged or totaled vehicle(s)) to assist with the insurance carrier's evaluation. Some Services allow you to make an appointment with a repair facility or submit information to a repair facility for a photo estimate. Other Services are designed to allow you, as an individual authorized by an insurance carrier, to select an assignment from those assigned to you or those available at a certain location, as applicable and: (a) capture photos, record videos, and transmit to an insurance carrier files, photos, and videos, including of damaged or totaled vehicle(s) that you are evaluating; and (b) input information related to a claim for use by the insurance carrier.

When using a Service for any of these purposes, you are solely responsible for limiting the availability of photos, videos, files, text, and related annotations requested by the insurance carrier. Do not include any personal information (about you or about any other person) in any photos, videos, or text submitted, photographed, or recorded when using the Services. You may need to configure your device to allow access to your camera or location as necessary to successfully use the Services for a video chat or call. Everything submitted, photographed, or recorded via the Services will be shared with the insurance carrier, and may be shared by the insurance carrier with other parties. STUDIO R LLC makes no representation that the Services are appropriate or available for use in particular locations.

6. License Grant

User Content and Feedback: You may also provide us with comments, feedback, suggestions, improvements, or developments related to the Services or through the Services, via a survey ("Feedback"). You acknowledge and agree that (a) the Feedback does not contain confidential or proprietary information of third parties; (b) STUDIO R LLC is under no obligation of confidentiality regarding the Feedback (express or implied); (c) STUDIO R LLC may have previously or simultaneously developed something similar to the Feedback; and (d) STUDIO R LLC is under no obligation to use the Feedback. By posting any User Content or providing Feedback, you expressly grant, and you represent and warrant that you have a right to grant, to STUDIO R LLC a royalty-free, sublicensable, transferable, perpetual, irrevocable, nonexclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, publicly perform, publicly display, and make derivative works of all such User Content, Feedback, and your name, voice, and/or likeness as contained in your User Content or Feedback, in whole or in part, and in any form, media, or technology, whether now known or hereafter developed, for use in connection with the Services without further compensation to you.

Notwithstanding the foregoing, you further understand and agree that you have no ownership rights to any account you may have with us, or other access to the Services or features therein. STUDIO R LLC may cancel your account and delete all User Content associated with your account at any time, and without notice, including without limitation if STUDIO R LLC deems that you have violated these Terms, the law, or for any other reason.

Mobile Applications: Certain Services are made available to you as mobile applications (each, an "Application"). For clarity, each Application is also included in the definition of "Services." Each Application, including the software (including, without limitation, code, files, images, contained in or generated by the software, accompanying data, Boot ROM code, and other embedded software), Application Updates (as defined below), documentation, and any accompanying fonts, whether in read-only memory, on any other media, or in any other form are licensed to you by STUDIO R LLC subject to these Terms. Neither title nor any intellectual property rights are transferred to you, but rather remain with STUDIO R LLC, who owns full and complete title, and STUDIO R LLC reserves all rights not expressly granted to you.

The rights granted to you herein are non-transferable and are limited to STUDIO R LLC's intellectual property rights in the Application and do not include any other patents or intellectual property rights. These Terms grant you permission to use the Application on one device that you own or control—including a smartphone or tablet device—at a time; you may not make the Application available over a network where it could be used on multiple devices at the same time. These Terms do not grant you any rights to use STUDIO R LLC's proprietary interfaces and other intellectual property in the design, development, manufacture, licensing, or distribution of third-party devices and accessories for use with the Application.

7. Copyright Infringement Notification Process

If you are a copyright owner or an agent of a copyright owner, and you believe any content on the Services infringes upon your copyrights, you may submit a notification to our designated agent in accordance with the Digital Millennium Copyright Act ("DMCA"). You must include the following information in writing:

1. Your physical or electronic signature, or a physical or electronic signature of a person authorized to act on behalf of the copyright owner;
2. Identification of the copyrighted work claimed to have been infringed, or, if the claim involves multiple works, a representative list of such works;
3. Identification of the material that you believe to be infringing, as well as enough information to allow STUDIO R LLC to locate the material;
4. Enough information to allow STUDIO R LLC to contact you or the copyright owner, including your name, mailing address, telephone number, and, if available, an email address;
5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and
6. A statement that the information in the notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the copyright owner.

If you do not provide all of the required information, your notification may not be effective. For more information, you can review the DMCA, 17 U.S.C. 512(c)(3). Our designated agent to receive notifications under the DMCA is:

STUDIO R LLC
Legal Department
legal@studiorllc.com

8. STUDIO R LLC Intellectual Property

The Services and this domain, as well as any trademarks, logos, service marks, slogans, product names, designations, APIs, and other proprietary content ("STUDIO R LLC Content") are owned by STUDIO R LLC or its licensors. You acknowledge and agree that STUDIO R LLC and STUDIO R LLC's licensors retain ownership of all intellectual property rights of any kind related to STUDIO R LLC Content, including applicable copyrights, trademarks, and other proprietary rights, and that STUDIO R LLC Content is protected in the US and internationally by a variety of laws, including but not limited to copyright laws and treaty provisions, trademark laws, patent laws, and other intellectual property and proprietary rights laws.

9. Links to Other Sites and/or Materials; Third-Party Content

As part of the Services, STUDIO R LLC may provide you with convenient links to third-party services or content ("Third-Party Content"). For example, portions of our Services may be licensed from third-party providers. This Third-Party Content is provided as a courtesy to Services visitors. STUDIO R LLC has no control over linked Third-Party Content or the promotions, materials, information, goods, or services available on sites that are Third-Party Content. All statements and/or opinions expressed in the Third-Party Content are solely the opinions and responsibility of the third party providing those materials.

10. Accuracy of Information

STUDIO R LLC strives to accurately describe available APIs and provide updated information. Some Services may have information about repair shops and their products and services. However, STUDIO R LLC does not warrant that descriptions of repair shops, APIs, third parties' products and services, or other information on the Services are current, complete, or free from error. These third parties are solely responsible for keeping information provided for use on the Services or about their businesses, locations, products, and services up to date and accurate.

THE SERVICES ARE PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS. NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THOSE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE MADE WITH RESPECT TO THE SERVICES OR ANY INFORMATION OR SOFTWARE THEREIN. UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL STUDIO R LLC BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (COLLECTIVELY, "DAMAGES") THAT RESULT FROM THE USE OF OR INABILITY TO USE THIS SITE...

11. Disputes

If your use of the Services is governed by a Customer Agreement, any disputes between us will be resolved through the dispute resolution mechanism agreed upon in the applicable Customer Agreement.

Any other use of the Services shall be governed by these Terms and the federal laws of the United States of America and the laws of the State of Missouri, and any action related to such use of the Services will be filed only in the appropriate state or federal court located within Jackson County in the State of Missouri. By using the Services, you signify your consent to the jurisdiction of the state and/or federal courts in Jackson County in the State of Missouri.

You agree that, to the extent permitted by applicable law and subject to an applicable Customer Agreement, any and all disputes, claims, and causes of action arising out of or connected with any Services and/or these Terms will be resolved individually, without resort to any form of class action. These Terms operate to the fullest extent permissible by law.

12. General Provisions

No waiver by STUDIO R LLC of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of STUDIO R LLC to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect.

STUDIO R LLC may assign its obligations under these Terms, in whole or in part, at any time with or without notice to you. You may not assign your obligations under these Terms, in whole or in part, to any other person. Any attempt by you to do so is void. You may not transfer to anyone else, either temporarily or permanently, any rights to use all or any part of the Services.

13. Questions

If you have questions about the Services or a request made on the Services, please reach out to your account team or contact us directly at legal@studiorllc.com.